InBound specializes in providing phone service for independent automotive repair shops. We have seen firsthand the downside of signing a service contract with a phone company. While these contracts may seem like a good deal at first, they can come with hidden costs and restrictions that can ultimately harm your business.

One of the biggest downsides of signing a service contract with a phone company is that it can limit your flexibility. Phone companies often require customers to commit to a minimum term of service, which can range from one to three years. During this time, you may be locked into a specific pricing plan, which may not be the best fit for your business needs. It can be difficult to get out of the contract if you need to. Most phone companies charge early termination fees if you cancel your service before the end of the contract term. These fees can be substantial and can add up quickly, especially if you have multiple lines or services. Beware of the “auto renewal” which can automatically extend your contract for three or more years!

In addition to these drawbacks, phone company contracts can also come with hidden costs that can catch you off guard. For example, some phone companies may charge additional fees for features that you thought were included in your service plan. Others may charge for technical support or service calls, which can add up quickly if you have a lot of technical issues or just need help.

When your business changes, you need a technology partner who can be as nimble as you. Many phone companies require customers to use their proprietary hardware and software, which may not be compatible with other systems that you use. This can make it difficult to integrate your phone system with other business tools and can limit your ability to customize your phone system to meet your specific needs.

While signing a service contract with a phone company may seem like a good deal at first, it can ultimately harm your business by limiting your flexibility, adding hidden costs, and restricting your options when things change. As a small VoIP business that specializes in providing phone service for independent automotive repair shops, InBound encourages our customers to carefully consider their options and to choose a phone service provider that offers flexible pricing, transparent billing, and compatibility with a wide range of equipment and software.

If you are in a contract, it may not be all bad news. Schedule your assessment with us today so we can explore your options.